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Our Policies

LESSONS IN THE STUDIO

The studio has two excellent digital pianos. The variety of sounds possible makes learning new pieces more fun and interesting, especially for young students.

PROCEDURE FOR IN-PERSON LESSONS

  1. Students should come a couple of minutes early to avoid congestion at the door with people leaving after their lesson.
  2. The parlour beside the studio provides a comfortable place for parents to wait.
  3. A mask is optional while in the studio.
  4. At the end of the lesson the student will go back to the foyer or to the parent in the parlour. Don't forget the wrapped candy as a reward for being a good listener!
  5. Disposable paper towels will be provided in the bathroom.

ONLINE LESSONS REVISED FOR SEPTEMBER 2023

Online lessons are no longer being offered.

STUDENT ILLNESS

If a student is ill please reschedule the lesson or contact us about an alternate time. Do not come to the lesson if you are sick especially if the student has missed school that week. We appreciate your understanding about this.

MISSED LESSONS

It is important to have continuity with lessons. If a music lesson is missed due to illness we will make up the lesson that same week if there is a cancellation or an available make-up time. Missed lessons need to be made up within two weeks to maintain continuity and progress.

There may be times when a lesson is missed due to a family vacation or other plans. We will usually not be able to make up these lessons.

PARENT/STUDENT PORTAL

Our Parent/student portal allows students or parents to cancel a scheduled lesson. You may re-book to an available make-up time that same week, or we will contact you to reschedule. For a conflict with a future activity, please contact us as far ahead of time as possible to make arrangements for an alternate time.

EXTRA LESSONS

If it is in the educational best interest of the student, an extra lesson may occasionally be scheduled or recommended. This will be provided at no extra charge.

STORM DAYS REVISED September 2023

Lessons will not be conducted on storm days. Notices will be sent by email/SMS and telephone. Our new semester system with a winter break means that most storm days will probably be avoided.

TEACHER ABSENCE

There may be times when it is necessary to cancel a lesson due to teacher illness or other urgent matters. We will try but we may not be able to make up these lessons.

FEES AND PAYMENTS

Please check the Fees and Payments Policy here.


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